Aftal GroupKeeps each salesperson's own number
Salespeople keep selling from the WhatsApp Business app on their own phone. Every chat also shows in the shared inbox.
WhatsApp sales CRM for UAE businesses
Every WhatsApp, Instagram and Messenger chat lands in one inbox and goes to a named salesperson. Set up for you in Arabic and English.
Built and run by Aftal Group FZC in Sharjah.
Every customer chat in one inbox
Chats to the company number and to each salesperson's own WhatsApp sit in one list, beside Instagram and Messenger. Open one to read the whole thread and see who owns the lead.
A workspace for teams that sell on WhatsApp
Splits leads by percentage
Give each salesperson a share from 0 to 100%. New chats are assigned in that ratio.
Tools for the sales team
Drafts the first reply
An assistant answers from your own prices and FAQs in Arabic or English, then hands the chat to a person.
Shows who is waiting
Managers see every chat with no human reply after 2 hours, sorted by salesperson.
Wins back old leads
Send approved WhatsApp templates to leads who went quiet. Every message carries an opt-out.
How we work
We connect your numbers, build your lead stages and train your team in Arabic and English. The accounts, the phone numbers and every customer chat stay yours.
Set up for you in 3 steps
- 1. Authorise your accounts
You sign in on Meta's own screen and pick the numbers and pages to connect. We never see your password.
- 2. We build your workspace
We set your lead stages, split rules and reply drafts from your own price list, then train your team.
- 3. Review every month
Each month you get a report on every chat: unanswered leads, why deals were lost and what each ad brought in.
Do salespeople keep their own WhatsApp number?
Yes. Each number stays in the WhatsApp Business app on its owner's phone and is also connected to the shared inbox. Group chats and calls stay in the app only.
Who owns the chats and the customer data?
You do. We process them only to run your workspace. We never sell them and never use them to train AI models.
Does it use the official WhatsApp API?
Yes. Numbers connect through Meta's official WhatsApp Business Platform, with Meta's own sign-in.
Which languages does the CRM work in?
Arabic and English. The screens, the reply drafts and our support team use both.
Can we disconnect our WhatsApp numbers later?
Yes. Remove our access in your Meta Business settings at any time. Ask us to delete stored data and we complete verified requests within 30 days.
Your customer data stays yours
We handle chats only to run your workspace, on your instructions. Each client's data is kept apart from every other client's.
- Never sold or shared for advertising
- Never used to train AI models
- Deleted on request within 30 days
Aftal Group FZC, Sharjah
Aftal Group FZC is a free zone company licensed by Sharjah Publishing City Free Zone. The group trades, imports, exports and sells online. This team builds and runs the sales workspace.
- Legal nameAftal Group FZC
- AddressBusiness Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
- Phone+971 50 116 5055
- Emailinfo@aftalgroup.com
